Privacy Policy
Effective Date: 01/08/2025
Last Updated: 01/08/2025
Crisis Whisperer LTD (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data with transparency, integrity, and discretion. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or communicate with us.
1. 📥 Information We Collect
We may collect and process the following types of personal data:
*Identity Data: Name, title, company name, job role
*Contact Data: Email address, phone number, postal address
*Professional Data: Case details, business information, correspondence
*Technical Data: IP address, browser type, device information, cookies
*Usage Data: Pages visited, time spent, interaction patterns
*Marketing Data: Preferences, feedback, engagement with campaigns
We do not collect sensitive personal data unless explicitly required for service delivery and with your consent.
2. 🎯 How We Use Your Data
We use your personal data to:
- Deliver and manage our consultancy and crisis support services
- Respond to inquiries and provide tailored advice
- Maintain internal records and improve service quality
- Send relevant updates, newsletters, or promotional materials (with your consent)
- Comply with legal obligations and resolve disputes
We only process data when we have a lawful basis, such as your consent, a contractual obligation, or a legitimate interest.
3. 🔒 Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
These include:
- Secure servers and encrypted communications
- Access controls and confidentiality protocols
- Regular audits and data minimization practices
While we strive to safeguard your data, no system is 100% secure. We encourage you to contact us if you suspect any breach or misuse.
4. 🤝 Sharing Your Data
We do not sell your personal data. We may share it with:
- Trusted service providers who support our operations (e.g., IT, legal, marketing)
- Regulatory bodies or law enforcement, if required by law
- Partners or collaborators, only with your explicit consent
All third parties are required to respect the confidentiality and security of your data.
5. 🌍 International Transfers
If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your rights.
6. 📅 Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When no longer needed, data is securely deleted or anonymized.
7. 🧾 Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details below.
8. 🍪 Cookies and Tracking
Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie preferences via your browser settings. For more details, see our [Cookie Policy].
9. 📬 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Crisis Whisperer LTD
Email: solutions@crisiswhisperer.org
🔄 Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review it periodically.